The long-term success of any outpatient imaging center is dependent on its ability to provide the highest level of patient care and satisfaction so that it can successfully compete for referrals from satisfied providers. OIA will utilize its management expertise to establish such a culture at each center. It is not just our hope, but our expectation that with every point of contact – from patient scheduling to physician interaction – all parties involved will receive a positive and pleasant experience.
OIA Managed Centers will:
- Provide physician offices with prompt, efficient scheduling of exams, enabling the office staff to schedule patients in the most efficient manner—via the web, telephone, or fax machine. All OIA centers schedule exams rapidly and always accommodate patients who require same-day service.
- Provide rapid delivery of accurate interpretive reports and exam films. OIA-managed centers ensure reports are received in a timely fashion and that the interpreting physician’s office is called with all test results requiring immediate attention.
- Provide prompt, courteous treatment of patients by a staff that is dedicated to exceptional customer service. OIA centers are located and operated with patient needs in mind. Convenience, easy access and timely service in a warm, patient-friendly environment are the keys to patient satisfaction and the development of a long-term relationship with each referring physician.