OIA assumes responsibility for managing the center’s day-to-day operations. Our seasoned management team brings years of successful imaging experience to the project. The foundation of each center is a customer service culture designed to exceed the expectations of referring physicians and their patients. These customer focused services are marketed with OIA’s proven techniques for increasing revenue and procedural volume.
Working under the direction of the center’s Board of Directors, OIA’s principal responsibility is to manage, supervise, and direct all non-medical aspects of the center on a day to day basis. The roadmap for a center’s operations is an annual management plan and corresponding budget that is presented to and approved by all venture partners. It includes the following:
- Financial Reporting – On monthly basis OIA prepares and distributes detailed financial statements and operational reports that illustrate the actual performance against budgeted expectations. Additionally OIA produces daily reports that track key operating metrics.
- Staffing – OIA recruits, hires, trains, and supervises all center technical, marketing and administrative staff including payroll administration, benefit issues, training, and the implementation of an annual incentive program for all staff.
- Day-to-day Operations – OIA develops and implements operational policies and procedures to govern patient scheduling, reception, wait time parameters, report transcription and turnaround, patient and referring physician satisfaction, and internal/external information management processes.
- Quality Assurance and Compliance – OIA will assume responsibility for the development, implementation, and perpetual monitoring of all center quality assurance, credentialing, accreditation, and licensing requirements. These programs will be managed in concert with federal and state requirements related to these types of outpatient services.
- Equipment and Facility Management – OIA will take overall responsibility for negotiating all equipment procurement, service contracts and any modifications or renovations to the center facility. OIA will perform a feasibility and breakeven analysis for any equipment (replacement or upgrades) and negotiate the associated financing of all capital expenditures.
- Payor Relations and Credentialing – OIA staff, often times working alongside our partner’s associates, ensure the center is fully credentialed with all relevant payors and further work with payors to ensure competitive reimbursement revenue and new revenue streams where applicable.
- Communications – OIA will ensure that all partners and associates are receiving regular written and verbal communications as to the center’s mission, annual goals and progress against these goals as such communication is fundamental to the management process.